If your Powtoon is not loading in the Studio, you can solve the problem by doing the steps listed below. Start with step 1 and continue to the next step until the Powtoon loads successfully in the Studio.
- Use Google Chrome as your browser. You can download it for free here.
► If you are already using Google Chrome, make sure that you are using the latest version.
Go to chrome://help/ to check your version and update the browser, if necessary.
- Clear your browser's cache. See Clearing the Cache in Chrome to learn how.
- Enable cookies in your browser. See Enabling Cookies in the Chrome Browser to learn how.
- Switch your browser to Guest mode. See How Do I Switch to Guest Mode in Google Chrome? to learn how.
If, after doing all 4 steps, your Powtoon still does not load, please contact our Customer Support Team.