If you encounter an unexpected error while working on your Powtoon, you can resolve the problem by doing the following:
- Clear your browser's cache. Read Clearing the Chrome browser cache to learn how.
- Enable cookies in your browser. Read Enabling Cookies to learn how.
If the above actions do not resolve the problem, open a customer support ticket and include:
1. The email address with which you log in
2. The title of the Powtoon that you were working on when you received this error
3. A description of the action that you performed before receiving this error
4. What browser you are using
1. The email address with which you log in
2. The title of the Powtoon that you were working on when you received this error
3. A description of the action that you performed before receiving this error
4. What browser you are using