If you open a customer support ticket, it can be useful to include a screenshot of the problem that you are encountering.
For PC Users
- Press the Prt Scr button to take the screenshot.
- Open the Paint application on your computer.
- Press ctrl + v to paste the screenshot.
- If required, edit the screenshot and then save the file to your computer.
For Mac Users
- Press Shift-Command (⌘)-3.
- Find the screenshot as a .png file on your desktop.