Joane
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Recent activity by Joane-
How do I update my account information?
Your account settings are managed from the My Account page in Powtoon. From there, you can update your password, review billing details, and manage your communication preferences. Some changes — su...
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How do I change my account name?
Your account name is the first and last name you provided when you signed up for Powtoon. It appears in the bottom-left corner of your Workspace. You cannot change your account name directly from y...
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How do I change my email address?
Changing the email address on your Powtoon account requires a request to the Customer Support team. You cannot update this directly from your account settings. Who can request an email change The a...
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How do I dispute a Storyblocks copyright claim on YouTube for a Powtoon export?
If you exported a Powtoon to YouTube and received a copyright claim for a Storyblocks soundtrack, you can dispute the claim directly on YouTube using the royalty-free usage statement below. If YouT...
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Why is my object missing an enter or exit effect?
Why is my object missing an enter or exit effect?If an enter or exit effect is not playing on an object, the object's timing on the slide is most likely too tight for Powtoon to run the animation. ...
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How to take a screenshot on your computer
When you contact Powtoon support, attaching a screenshot of the issue helps the team understand what you're seeing. This article explains how to capture and save a screenshot on a PC or Mac. Taking...
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How do I fix an unexpected error in Powtoon?
An unexpected error in Powtoon is most often caused by a stale browser cache or cookies that are blocked or disabled. Working through the steps below resolves the issue in most cases. Likely causes...
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Why can't I save my Powtoon?
If your Powtoon isn't saving, one of three things is usually responsible: you're signed in to the wrong account, a file upload is still in progress, or your internet connection was interrupted. Wor...
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What happens if I log out before saving my Powtoon?
If you log out of Powtoon before saving manually, your work is not necessarily lost. Powtoon autosaves your Powtoon every 2 minutes while you are editing. When you log back in and reopen the same P...
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Which browser is best for Powtoon?
Powtoon works with all major browsers, but Google Chrome gives you the most reliable, fully supported experience. If you run into unexpected behavior in another browser, switching to Chrome is the ...