With Powtoon's 14-day money-back guarantee, you can request a full refund if you cancel your subscription plan within 14 days of purchase or renewal, under certain circumstances.
Important:
- If you have exported or published a Powtoon during the 14-day period, a refund cannot be issued, as stated per UK Consumer Contracts Regulations 2014
- If you have created a Powtoon over 3 minutes in length, but have not exported or published it, a refund cannot be issued.
- If you have used 5 or more AI generations.
To request a refund, please contact our Customer Support Team.